This Privacy Policy applies to:
This Policy does NOT govern Protected Health Information (PHI) submitted by Covered Entity customers to the Service. PHI processed by SchedulerPro LLC on behalf of a customer is governed exclusively by the executed Business Associate Agreement (BAA) between SchedulerPro LLC and that customer, consistent with HIPAA Rules (45 C.F.R. Parts 160 and 164).
When you visit our marketing website, we automatically collect certain information through cookies, pixels, and standard web server logs, including:
This information is collected primarily to understand website traffic, measure marketing effectiveness, and identify where our business and referrals come from. We do not collect this information to identify individual visitors by name unless you voluntarily provide it.
You may voluntarily provide personal information when you:
Information collected in these contexts may include your name, email address, phone number, job title, organization name, and any message content you provide.
For Authorized Users who access the SchedulerPro platform on behalf of a Customer, we collect:
Note: The scheduling data, caregiver records, client records, and other operational content entered into the platform is Customer Data, owned and controlled by the Customer organization. SchedulerPro LLC processes this data as a service provider at the direction of the Customer.
We use Stripe, Inc. to process subscription payments and invoicing. When you provide payment card information, it is transmitted directly to Stripe and is never stored on SchedulerPro systems. Stripe's collection and handling of your payment information is governed by Stripe's own Privacy Policy and is PCI-DSS compliant. SchedulerPro retains only the last four digits of your card, card type, billing name, and billing address for invoice and account management purposes.
| Category | Details |
|---|---|
| Service Delivery | To provision, operate, maintain, and improve the SchedulerPro platform for your organization. |
| Account Management | To manage your account, authenticate users, and respond to support requests. |
| Billing & Payments | To process subscription fees, generate invoices, and manage payment through Stripe. |
| Transactional Email | To send account-related emails such as onboarding instructions, receipts, password resets, and security alerts via Amazon SES. |
| Website Analytics | To understand visitor traffic, referral sources, and marketing effectiveness in order to improve our website and business development. |
| Legal & Compliance | To comply with applicable law, respond to legal process, enforce our agreements, and protect the rights and safety of SchedulerPro LLC and others. |
| Security | To detect, investigate, and prevent unauthorized access, fraud, or other security incidents. |
| Product Improvement | To analyze aggregated, de-identified usage data to improve platform features and user experience. We do not use identifiable Customer Data for AI model training. |
Our marketing website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us understand how visitors interact with our site.
We use cookies for the following purposes:
You may control cookie settings through your browser. Note that disabling certain cookies may affect website functionality. We do not currently use cookies for cross-site behavioral advertising or retargeting.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our general retention practices are:
| Category | Retention Period |
|---|---|
| Website Analytics Data | Retained in aggregate form indefinitely; raw identifiable data (e.g., IP logs) retained for up to 12 months. |
| Lead / Contact Form Data | Retained for the duration of the business relationship and up to 3 years thereafter, unless you request deletion. |
| Account & User Data | Retained for the duration of the Subscription Term plus 30 days post-termination (export window), after which it is permanently deleted per our Terms of Service / MSA. |
| Payment Records | Retained for 7 years as required by financial recordkeeping laws. |
| Support Communications | Retained for up to 3 years from the date of resolution. |
| Security & Audit Logs | Retained for up to 12 months for security investigation purposes. |
We implement administrative, physical, and technical safeguards appropriate to the sensitivity of the information we hold. Key measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable security measures, we cannot guarantee absolute security. If you believe your account or data has been compromised, please contact us immediately at privacy@schedulerpro.io.
Regardless of your location, you have the right to:
To exercise these rights, contact us at privacy@schedulerpro.io. We will respond within thirty (30) days. We may need to verify your identity before processing your request.
If we send you marketing or promotional emails in the future, each email will include an unsubscribe link. Transactional emails (account notices, security alerts, receipts) cannot be opted out of while your account is active, as they are necessary for the operation of the Service.
The SchedulerPro Service is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at privacy@schedulerpro.io and we will promptly delete it.
SchedulerPro LLC intends to release a mobile application for caregivers in the future. When that application is launched, this Privacy Policy will be updated to address:
We will provide at least thirty (30) days' advance notice before the updated Policy takes effect for existing users.
Our website or Service may contain links to third-party websites or resources. These links are provided for convenience only. SchedulerPro LLC has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
Changes take effect thirty (30) days after notice is provided. Continued use of the Service after that period constitutes acceptance of the updated Policy.
For questions, requests, or concerns about this Privacy Policy or our data practices, please contact:
Email: privacy@schedulerpro.io
Mail: 8401 Mayland Dr, Suite A, Richmond, VA 23294
We will acknowledge your request within 5 business days and provide a substantive response within 30 days.This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Virginia and applicable federal law, including HIPAA and the HITECH Act where applicable. Any disputes arising under this Policy shall be subject to the dispute resolution provisions of the applicable Master Service Agreement or Terms of Service.